Privacy Policy
Scope
This Privacy Policy explains how Trekko, LLC collects, uses, discloses, and retains personal information through trekkoapp.com, the Trekko app, Trekko Rooms, and related support and event services. The services are intended for people and organizations in the United States. This policy is effective August 25, 2026.
Event organizers are separate businesses. When an organizer receives your information as the seller of a ticket or host of an event, its own privacy practices also apply.
Who decides how information is used
Trekko decides why and how personal information is used for Trekko accounts, public profiles, platform operation, security, analytics, legal compliance, and support. In privacy-law terms, Trekko acts as the business or controller for those activities.
The organizer identified on an event is a separate business and may act as an independent business or controller for attendee information it receives to sell tickets, communicate about the event, admit guests, and meet its legal obligations. Trekko may also process attendee information on an organizer's instructions to provide those event services. The separate signed organizer agreement governs that processing. The organizer's privacy notice applies to its own use of information.
Information we collect
Account and profile information includes your name, username, email, phone number, verification status, male or female gender selection, profile photo, bio, Instagram handle, website, organization memberships, account status, and the time you accept our legal terms. Your sign-in provider also processes login credentials and session information.
Event and transaction information includes RSVPs, event and venue details, ticket tiers, orders, ticket holders, QR credentials, prices, fees, discounts, referral codes, refunds, disputes, check-in status, and door activity. Stripe collects payment-card and bank information directly. Trekko receives transaction identifiers and payment status, but does not store full payment-card numbers.
Communications and content include profile content, messages between attendees and organizers, support requests, organizer applications, event artwork, notification preferences, push tokens, and email or message delivery records.
Device and usage information may include IP address, device and browser type, operating system, app version, pages and screens viewed, actions taken, referring or campaign links, approximate location derived from IP address, cookie or device identifiers, performance and network timing, console and application errors, crash data, and masked session replays.
Where information comes from
We receive information from you when you create an account, edit a profile, contact us, purchase or transfer a ticket, send a message, join an organization, create an event, upload an image, or scan a ticket. We also receive information from organizers, other users, Stripe, Clerk, app stores, and the devices and browsers used to access Trekko. Analytics tools collect usage information automatically.
How we use information
We use personal information to create and verify accounts; process orders, tickets, transfers, refunds, and admission; connect attendees with organizers; send service communications; provide support; operate organizer workspaces; and publish the profiles, organizations, and event listings intended for public display.
We also use information to secure Trekko, prevent fraud and abuse, enforce our agreements, debug errors, measure performance and product use, improve the services, maintain financial and operational records, and comply with law.
Trekko uses the gender selection only to show organizers aggregate male and female ticket-holder and check-in demographics. Those reports do not identify an attendee's individual gender. Trekko does not use gender to set ticket prices, decide admission, rank or recommend events, or target advertising.
Public information
A Trekko profile is public at its username URL. Anyone may see the profile name, username, photo, bio, Instagram handle, and website that you provide. Do not put information in your profile that you want to keep private. Public organizer pages and event listings may include the organization name, contact links, venue address, event details, ticket information, and uploaded artwork.
Information shared with organizers
When you obtain a ticket or contact an organizer, Trekko provides that organizer and its authorized staff with information needed to sell and service the ticket and operate the event. This can include your name, email, profile photo, order and ticket details, purchase history with that organizer, messages, refund status, and admission history. Trekko also provides organizers with aggregate sales, campaign, attendance, and gender reports.
An organizer may combine information received from Trekko with information it collects directly. Contact the organizer about its own privacy practices or a request directed to the organizer. Trekko's separate organizer agreement governs organizer access and use, but Trekko does not control an organizer's systems or independent legal obligations.
Companies that process information
We use service providers and platform partners to run Trekko. They receive only the information needed for their work, subject to our contracts and their applicable terms.
Clerk provides authentication, account verification, and session management. Convex provides the application database and backend services. Stripe processes payments, connected accounts, fraud checks, refunds, disputes, and related financial records. Stripe collects full payment card and organizer bank or identity information directly when needed.
PostHog provides product analytics, performance information, error monitoring, and masked session replay. Resend delivers transactional email and keeps delivery records. Vercel hosts the website. Cloudflare stores and delivers uploaded images.
Expo, Apple, and Google help distribute the apps and deliver push notifications. Address searches entered by organizer users are sent to Komoot's Photon service.
Clerk, Convex, PostHog, Resend, Vercel, Cloudflare, and Expo generally process Trekko customer data for Trekko as service providers or processors. Stripe, Apple, Google, and organizers may also decide how to use some information for their own fraud prevention, compliance, account, payment, or app-store purposes. Their privacy notices govern that independent processing.
Other disclosures
We may disclose information when we reasonably believe it is necessary to comply with law or legal process; protect a person from harm; investigate fraud, abuse, or security incidents; or protect the rights and property of Trekko, users, organizers, and others. We may disclose information to lawyers, auditors, accountants, insurers, banks, and other professional advisers when needed for their work. We may also disclose information in connection with a financing, merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to appropriate confidentiality protections.
Trekko does not sell personal information or share it for cross-context behavioral advertising. We do not use personal information for targeted advertising.
Cookies, analytics, and session replay
The website uses cookies and similar storage for sign-in, security, preferences, analytics, and service operation. The mobile apps use device identifiers and secure local storage for comparable purposes. Blocking essential storage may prevent account or ticket features from working.
We use PostHog to associate product events, screen views, performance, errors, and session replays with a Trekko user or organization. Session replay is enabled. Trekko configures replay to mask typed text and images and configures web analytics not to record request bodies or headers. Error messages and technical logs may still contain information about what happened when a feature failed.
Browsers may offer a Do Not Track setting, but there is no common standard for how services should respond, so Trekko does not respond to that signal. Because Trekko does not sell personal information or use it for targeted advertising, Global Privacy Control does not change how we process information. If those practices change, we will update our controls and honor applicable opt-out signals.
Device permissions
Trekko asks before sending push notifications. You can withdraw that permission in device settings. Trekko Rooms uses the camera to read ticket QR codes and may access photos you choose for event artwork. Trekko does not store the camera feed. Other image upload features send only the photo you select. The apps do not request precise device location.
Retention
We keep account and profile information while your account is active and as needed to provide the services. Event listings, messages, and organization records are kept while they remain useful for event operations, support, safety, or disputes. Analytics and technical logs are kept according to our provider settings and then deleted or de-identified.
Orders, payments, tickets, refunds, disputes, fraud-prevention records, and admission logs may be kept after account deletion for accounting, tax, contract, safety, security, and legal purposes. We use the nature of the record, the event and transaction lifecycle, legal limitation periods, provider requirements, and the risk of disputes or fraud to decide how long to keep it. Backups may retain information until they are overwritten in the ordinary backup cycle.
Where data is processed
Trekko launches its services for the United States, but Trekko and the companies listed above may process information in the United States and other countries where they operate. Privacy laws may differ across those locations. We use contractual and other safeguards required by applicable law for those transfers.
Account deletion
Start a permanent deletion request through the Delete account link in the app or email support@trekkoapp.com. We will verify that you control the account before acting. Deletion removes or de-identifies the active account, profile, profile image, organization memberships, push subscriptions, and organizer customer directory information. You will lose access to tickets, messages, and organizer workspaces tied to the account.
Deletion does not erase records that we or an organizer must retain for the purposes described above. Some retained records contain historical name, email, message, ticket-holder, or door-activity snapshots needed to preserve transaction and safety records. We restrict those records from use as an active profile and delete or de-identify them when the retention reason ends.
Your privacy rights
Depending on where you live, you may have rights to confirm whether we process your information; access, correct, delete, or obtain a portable copy of it; opt out of certain sales, targeted advertising, sharing, or profiling; and appeal a denied request. Trekko does not discriminate against you for exercising a privacy right.
Submit a request to support@trekkoapp.com. Describe the right you want to exercise and the account involved. We may ask for information needed to verify your identity and authority. If we deny a request, reply with "Privacy appeal" in the subject line and explain why you believe the decision should change. We will respond within the period required by applicable law.
An authorized agent may submit a request where state law permits. We may require proof of the agent's authority and may verify the request directly with you. We may deny or limit a request when an exception applies, such as protecting another person's rights, completing a transaction, detecting fraud, preserving security, or keeping records required by law.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No system can guarantee absolute security. Protect your sign-in methods and contact support@trekkoapp.com if you suspect unauthorized account use.
Children
Trekko accounts and profiles are for people who are at least 18. We do not knowingly permit a person under 18 to hold an account. If you believe a person under 18 created an account, contact us so we can investigate and delete the account. Event-specific admission ages still apply independently.
Changes to this policy
We may update this Privacy Policy as Trekko or the law changes. We will post the updated policy with a new date. If a change materially affects how we use personal information, we will provide reasonable notice through Trekko or the contact information on your account before the change takes effect where required.
Contact
Trekko, LLC is responsible for this Privacy Policy. You may contact us at 1111B South Governors Avenue, Suite 93150, Dover, Delaware 19904 or hello@trekkoapp.com. Send privacy rights and deletion requests to support@trekkoapp.com.